FAQ

Your security is our priority. Sun Lavand employs bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We adhere to strict financial regulations in GB and undergo regular independent audits. Your funds are fully insured against unauthorised access, so you can trade with complete confidence.

Not at all! Sun Lavand is designed with beginners in mind:

• Comprehensive guides and round-the-clock support
• Risk-free demo account to practise with virtual funds
• Automated tools that handle the hard work for you
• Begin with a modest investment (from just 5) and develop your skills as you trade!

Withdrawals to bank cards are usually processed within 1–3 business days in most regions. Cryptocurrency withdrawals to external wallets typically complete within 30 minutes. Processing times may vary depending on your bank and verification status.

We generate revenue through premium features and volume-based partnerships with exchanges, rather than charging user fees. There are no hidden costs—you'll always see the exact transaction amount before you confirm.

Yes! Sun Lavand is available in over 98 countries worldwide and continues to expand. During registration, simply select your country to verify availability and view localised payment options tailored to your region. We adhere to all applicable local regulations to ensure your trading remains safe and compliant.

We make cryptocurrency investing straightforward for beginners. Sun Lavand offers:

1. AI-powered recommendations – Receive personalised cryptocurrency suggestions tailored to your risk profile
2. Ready-made portfolios – Pre-selected asset bundles (e.g. "Starter Pack", "DeFi Bundle")
3. Live market signals – Real-time buy and sell alerts for leading cryptocurrencies

What's more, our interactive tutorial guides you through the investment process as you go.

We're available 24/7 to help via live chat and email at {email}. For urgent matters, you can expect a response in under 15 minutes on average.

Yes, cryptocurrency is legal in most jurisdictions, and Sun Lavand operates in full compliance with all applicable local regulations. Here's what you need to know:

1. Licensed Service
   • Regulated by [FinCEN, FCA, CySEC]
   • Regular audits by independent firms
2. Country-Specific Rules
   • Automatic geo-compliance: Our platform adapts to your country's regulations
   • KYC verification required where applicable
3. Your Funds Are Protected
   • You can fund your account easily using:
   • 95% of assets held in offline cold storage

Check our Compliance page to see your country's regulatory status, or contact our support team for further details.

You can fund your account easily using:

1. Traditional Payments
   • Visa/Mastercard (2.9% fee)
   • Bank transfers (SEPA, SWIFT – no fees)
   • PayPal (instant processing)
2. Crypto Deposits
   • Direct cryptocurrency transfers (BTC, ETH, USDT – no fees)
   • QR code scanning for mobile wallets

Deposits arrive in under 10 minutes. View all available options in your account dashboard.